Last updated: 8 August 2026
1. Delivery coverage
Available delivery methods, destinations and charges are shown at checkout based on the products in your order and the delivery address. Some bulky, specialist or supplier-direct products may have different delivery options or restrictions.
2. Processing and availability
Orders are subject to stock availability and payment confirmation. Where an item is supplied by a distributor or manufacturer, dispatch timing may depend on that supplier. We will provide information available to us and contact you if a material delay or availability issue arises.
3. Delivery estimates
Any displayed delivery timeframe is an estimate unless we expressly agree otherwise. We will take reasonable steps to deliver within an agreed time, or otherwise within a reasonable time. Factors such as destination, carrier delays, public holidays, weather and supplier availability can affect delivery.
4. Tracking
Where tracking is available, tracking details may be provided after dispatch. Tracking information is supplied by the carrier and can take time to update.
5. Delivery address
Please check your delivery details before submitting an order. If you notice an error, contact us promptly. We cannot guarantee an address can be changed after dispatch.
6. Loss, delay or damage
If an order does not arrive within the expected period, arrives damaged, or appears to be missing items, contact Kennect so we can investigate with the carrier or supplier. Nothing in this policy limits rights or remedies available under the Australian Consumer Law.
7. Collection
If local collection is offered for an item, the checkout or order confirmation will provide the available option. Please wait for confirmation that an order is ready before attending for collection.
8. Contact
For delivery questions, use our Contact page or call 0416 893 471.